Quality Policy.

1. Purpose

This policy describes how we deliver consistent quality on every engagement. It is written for clients, procurement teams, and any party reviewing our work.

2. Scope

This policy covers all client-facing work delivered by Over & Above: quarterly buyer update films, monthly aerial monitoring programmes, one-off shoots, and any associated deliverables (procurement documentation, edit cut-downs, archival sequences).

3. How we ensure quality

• The producer who briefs the client is the producer on the shoot and in the edit. No handover from sales to delivery.
• We use Frame.io for client review on every project. Comments are timestamped to the frame, every comment is addressed, and the review thread becomes the documented audit trail of the cycle.
• We retain working files for 24 months minimum to support re-edits, archive needs, and continuity on retained programmes.
• We log every shoot day, every revision round, and every delivery in a project record.
• Crew on every shoot meet the credential level required for the work: CAA Operational Authorisation for the company, GVC-qualified pilots on every flight, and public liability cover for commercial drone operations. Additional pilot credentials can be arranged where the work requires them.
• We work to the colour grade and edit specifications set out in the brief, with one round of revisions included in standard delivery.

4. Complaint handling

Complaints come direct to Sam at sam@overaboveaerial.com. We acknowledge within one working day and propose a resolution within five.

5. Continuous improvement

We review delivery against client feedback after every retained quarter and at the end of every one-off shoot. Improvements feed into the standard operating practice.

Questions about this policy: hello@overaboveaerial.com or 0207 458 4997.